The offer and sale of products placed on the website are governed by these general sales conditions, which are an integral and substantial part of any proposal, order and order confirmation for the purchase of the products. The sales conditions applicable to the order are those in force on the date of the order.

Before placing a purchase order, the customer must carefully read these general sales and privacy conditions. Submitting a purchase order implies full knowledge and express acceptance of both these general sales and privacy conditions and the information in the order form. Unless these are accepted, the order cannot be processed. Once the online purchase procedure is completed, the customer must print and store these general sales conditions and the related order form, which have already been read and accepted. Odoo S.r.l. exclusively sells through e-commerce with individuals who are 18 years of age or older, meeting the requirements to access and enter into binding contracts and a valid e-mail address.

The products are sold directly by Odoo S.r.l. (VAT no. 02952200216), in the person of the legal representative Mr. Guenther Mederle, with registered office at Via Negrelli, 15 - 39100 Bolzano (BZ) certified e-mail address:, Economic and Administrative Register number BZ-219368 paid-up share capital of 10,000.00 euro whose business purpose is the manufacture and processing of textile products, selling retail (so-called B2C: Business to Consumer) and wholesale (so-called B2B: Business to Business) and offering a range of services, including delivery services.

These general sales conditions are governed by e-commerce regulations ( Legislative Decree No. 70/2003 as amended). The B2B sale does not include the right of withdrawal, the legal guarantee of conformity, as provided by the Consumer Code (Legislative Decree No. 206/2005 as amended), which applies only to B2C sales. If you have any questions and/or need information, you can contact the team:

-By e-mail at: - By mail at: ODOO SRL
39100 BOLZANO (BZ)

You must register for the website by filling out the registration form and entering all required fields to create a login that will give you access and allow you to view items including available quantities and purchase price.


The items displayed in our online store are purchased exclusively remotely through the web. The contract is concluded by e-mail, as specified in the following section.

If the general sales conditions are changed, the general sales conditions published on the website when the customer sends the order will apply to the purchase order as specified in the section “Amendments to the general sales conditions”.
These general sales conditions govern the offer, submission and acceptance of purchase orders for products on and do not govern the provision of services or sale of products by parties other than the seller that are featured on through links, banners or other hyperlinks. Therefore, the vendor is not responsible for the provision of services by third parties.

The products are sold to the customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these general sales conditions. If you are under 18 years of age, you must have the consent of one of your parents or legal guardian before buying from the website

The customer is prohibited from entering false and/or invented and/or fictitious names in the online order process and further communications. Odoo sr.l. reserves the right to prosecute any violation and misuse. By accepting these general sales conditions, the customer exempts Odoo sr.l. from any liability resulting from the issuance of erroneous tax documents as a result of errors related to the data provided when placing the order online.

By accepting these general sales conditions, the customer exempts Odoo s.r.l. from any liability resulting from errors and/or delays in the customer ́s access to the website when entering his/her data in the purchase procedure, as well as from the slowness or impossibility of receiving the customer ́s order confirmation or any other unforeseeable event. By accepting these general sales conditions, the customer exempts Odoo s.r.l. from any liability resulting from the failure or problems with the e-mail address provided by the customer for sending the order confirmation.


The presentation of products in the online store is not a binding offer. By pressing the "Confirm Order" button, a binding order is placed for the goods (with the exception of the wholesale price estimate). The order is confirmed simultaneously with the acceptance of the order, which becomes effective immediately after the e-mail is sent. This e-mail is a confirmation of the purchase contract. The order contains:

- reference to these General Sales Conditions;
- information of each product and its price;
- the payment methods that can be used;
- the delivery method of the purchased products and the related shipping and delivery costs;

- reference to the conditions for exercising the right of withdrawal; - the method and timing of returning purchased products.

Despite the fact that Odoo s.r.l. constantly takes measures to ensure that the photographs shown on the website are faithful reproductions of the original products, some variations and/or inaccuracies are always possible due to the technical and colour resolution features of the computer used by the customer. Consequently, Odoo s.r.l. cannot be held responsible for the possible inadequacy of graphic representations of products shown on the website if due to the above-mentioned technical factors, since these representations are merely for illustrative purposes.


By sending the order through the website, the customer unconditionally accepts and agrees to abide by these sales conditions.
Once the order is sent, Odoo s.r.l. will accept it for processing and will send a confirmation of the order by e-mail to the e-mail address provided by the customer. In that confirmation, Odoo s.r.l. will list the products and services chosen, the relevant prices (including delivery charges and additional charges referring to the additional services requested by the customer), the delivery address, the order number, the general sales conditions provided therein, and any special conditions applicable to the individual order and established in response to specific customer requests.

Odoo s.r.l. asks to the customer to verify the correctness of the data contained in the order confirmation with the utmost care and attention and to inform Odoo s.r.l. of any corrections within 24 hours of receipt of the same. The order number generated by the system and communicated by Odoo s.r.l. must be used by the customer in any communication with Odoo s.r.l. There may be occasional non-availability of the products offered, in which case, if the products chosen by the customer are not available in whole or in part, Odoo s.r.l. will notify the customer. This is without prejudice to Odoo s.r.l.'s possibility to request from the customer, before sending the order confirmation, by e-mail or by telephone indicated, further information with reference to the order sent through the website

Odoo s.r.l. may not process the customer's purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case if the products are not available. In these cases, Odoo s.r.l. will inform the customer by e-mail that the contract is not concluded and that it has not followed up on the purchase order, specifying the reasons and refunding any sums already paid by the customer for the unfulfilled supply. In this case, the customer is not entitled to any refund or indemnity or compensation of any kind.

If the products, presented on the website, are no longer available or sold after the order has been sent, Odoo s.r.l. will be responsible for notifying the customer of the possible availability of the ordered products promptly and, in any case, within thirty (30) business days from the day following the day when the customer submitted the order to Odoo s.r.l..

In this case, the amount previously committed to the customer's payment method will be released. Each sale may relate to one or more products, with no quantity limit for each item. Before concluding the contract, the customer will be asked to confirm that he/she has read the general sales conditions including the information on the right of withdrawal and the privacy policy on the processing of personal data.

The contract is concluded when Odoo s.r.l., after receiving the order form and verifying the correctness of the data, sends the shipping confirmation of the product to the customer at the e-mail address indicated through the website. Odoo s.r.l. undertakes to deliver the ordered products to the customer no later than thirty (30) days from the date of conclusion of the contract. The language available to conclude the contract with Odoo s.r.l. is Italian, English and German

Odoo s.r.l. reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute regarding a previous order. This applies equally to all cases in which Odoo s.r.l. deems the customer unsuitable, including, but not limited to, previous violations of contract conditions for online purchases from the website or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.


Unless otherwise stated in writing, all product prices and shipping and delivery charges shown on the website and in the order are to be considered VAT included and expressed in euro. Product prices, offers and shipping and delivery costs published from time to time by Odoo s.r.l. cancel and replace previous ones and are subject to the actual availability of the products. Odoo s.r.l. reserves the right to confirm or change the product prices, offers and shipping and delivery costs published on its website upon confirmation of the customer's order. All products are shipped directly from Italy.

Product prices and shipping and delivery charges indicated on the website and in the order, unless otherwise specified, are to be considered as not including any costs related to customs duties and related taxes, which cannot be calculated in advance, if the shipment is made to countries outside the EU or to countries where the regulations in force provide for import charges. In this case, the existence of any additional costs mentioned above will be clearly mentioned when placing and reviewing the order. These costs are borne by the customer and must be paid directly upon delivery of the products, according to the information specified in the order confirmation. In the event of non-collection, Odoo s.r.l. will reimburse the cost of the product but not the shipping costs, outbound and inbound costs related to customs duties and related taxes and the shipping costs for shipping the product to Odoo s.r.l.


The purchase order must be placed online through the order procedure on the website by clicking on the desired product, which will flow into the "shopping cart". If the order has not yet been shipped, it is possible only to change the shipping address by contacting customer service by e-mail at

We recommend prior request by e-mail to change the shipping address with a telephone number contact. If delivery is unsuccessful, the customer must immediately contact Odoo s.r.l.


The customer can pay the product price and related shipping and delivery costs using one of the methods indicated in the order form on the website and summarised below:
credit cards and prepaid cards paypal

The tax documents relating to the ordered products will be issued by Odoo s.r.l. when the products are shipped to the customer. If the customer has a VAT number and wishes to receive an invoice in his/her own name, he/she must indicate the VAT number with all his/her data when registering. Otherwise, Odoo s.r.l. will not issue a fiscal invoice.


Each shipment contains:
- the ordered product(s);
- any accompanying documents required according to the country to where the products are shipped;
- possible information and marketing materials;
- possible gift.
The purchased products will be delivered by the courier identified by Odoo s.r.l. to the shipping address indicated by the customer on the order with insured shipping. Upon receipt of the goods, the customer will check the integrity of the packages upon delivery by the courier and can decline delivery subject to mandatory notification to Odoo s.r.l. also by contacting customer service via e-mail at
The customer must bear all product delivery costs. In Italy Odoo s.r.l. ships by DHL express courier in 24/72 hours with insured delivery and signature on delivery. Odoo s.r.l. ships abroad by DHL express courier.

When the order is shipped, the customer receives an e-mail with the shipment's tracking code, which is the tracking code with a link back to the courier site and the shipping status. This tracking code number is used to monitor the shipment's progress and expected delivery date (via the courier's site). Orders with items immediately available, with payment made by credit card, prepaid card, Paypal, Applepay, Googlepay placed before 12 noon are shipped within the same day or within 24 hours.

The date for all orders that include pre-order items is indicated when the order is confirmed. Special delivery terms and conditions must be agreed upon in advance between the customer and Odoo s.r.l., which must accept them in writing.

Any delays in deliveries of less than 30 (thirty) days shall not entitle the customer to refuse to accept delivery of the products or to claim compensation or indemnity of any kind.


If the customer is a consumer (B2C sale), pursuant to Article 3 of the Consumer Code, he/she is entitled to the rights provided for in Articles 52 et seq. of the Consumer Code (Legislative Decree 21 of 21 February 2014) and, therefore, the right to withdraw from the purchase contract for any reason, without explanation and without penalty, by notifying Odoo s.r.l. within the period of fourteen (14) days, from the day on which the customer or a third party, appointed by the customer and other than the carrier, takes physical possession of the goods.

As provided for by current legislation, the right of withdrawal is excluded and therefore cannot be exercised if the products that the customer has purchased have been custom- made, including simple engravings, or have been made to measure, following a specific request made when placing the order. The withdrawal may relate to all (total withdrawal) or only part (Partial withdrawal) of the products purchased by the consumer.

The customer who intends to exercise the right of withdrawal must notify Odoo s.r.l. through an explicit statement sent by certified e-mail to the address The date on which the certified e-mail is sent will be decisive for the purposes of the right of withdrawal. The customer can anticipate the intention to withdraw by using the contact form on the website

The right of withdrawal is subject to the following conditions:
- the returned products must be returned in their entirety and not parts or component parts of them, including in the case of kits;
- the returned products must not have been used, worn, washed or damaged;
- the returned products must be returned in their original packaging (meaning the packaging of the individual product);
- the returned products must be sent to Odoo s.r.l. in a single shipment.
A refund or an exchange can be requested: in the latter case, the new order will be shipped by Odoo s.r.l. only after receiving the items to be returned (see Refund Procedure). The customer must contact customer service by e-mail at to notify the day on which he/she wishes the courier to pick up the package and the time slot, morning or afternoon.
The customer must place the items to be returned inside a well-sealed and protected box or envelope. The courier will have a label with the Odoo s.r.l. shipping address and the contact information of the customer who placed the order ready. Therefore, nothing needs to be written on the package.
The goods must be returned intact, in the original packaging, with all parts complete and with the attached tax documents. Without prejudice to the right to verify compliance with the above, Odoo s.r.l. will refund the amount of the products subject to withdrawal within a maximum period of thirty (30) days, including any shipping costs. As provided by the regulations in force, Odoo s.r.l. may suspend the refund until receipt of the goods or, at its sole discretion, until the customer has proved to have sent the goods back to Odoo s.r.l.

According to Article 59 of the Consumer Code (exceptions to the right of withdrawal) for distance and off-premises contracts, the right of withdrawal is excluded for “supply of custom-made or clearly customised goods”.

Reimbursement method

If the right of withdrawal is exercised by the customer in accordance with the preceding conditions, Odoo s.r.l. will refund the amounts paid by the customer no later than 30 days after the notice, provided that the product has been returned and verified by Odoo s.r.l. within the same period. Odoo s.r.l. will use the same payment method used by the customer for the initial transaction for the refund, unless the customer explicitly requests that a different means be used and Odoo s.r.l. agrees.

Returns are processed by customer service in approximately one business week, depending on the refund payment method used. For simple returns, the only costs to be borne by the customer will remain the initial shipping costs for the order of purchased products.

However, the sole case in which the customer will be entitled to a refund of the price, shipping and return costs is for the return of defective products or products delivered that do not correspond to the order placed by the customer or in case of damage to the products due to transportation or errors in shipping by Odoo s.r.l. Returns can be requested within 30 (thirty) days of receipt of the items, which must be well packaged and protected.

Product exchange

When making the exchange, after deducting any discounts previously applied and the shipping costs included in the original price that are borne by the customer, an order can be placed on the website for product of equal value and the new order will be shipped, only after receiving the item(s) to be returned. Odoo s.r.l. will ship the new order after receiving the item(s) to be returned.


Odoo s.r.l. is not responsible for colour differences between images on the internet and the fabric itself. Minor differences in colour and fabric structure across product deliveries are inevitable and in accordance with the law.


All products sold on the website are covered by the Legal Guarantee of Conformity provided for by Articles 128-135 of the Consumer Code. More precisely, the guarantee on the products sold by Odoo s.r.l. differs depending on whether the purchaser is a "consumer" or a "professional" within the meaning of EU Directive 1999/44/EC on "certain aspects of sales contracts and guarantees concerning consumer goods". If the customer buys as a consumer, he or she benefits from the legal guarantee of conformity to which Odoo s.r.l. is bound by law on all goods sold.

The legal warranty guarantees the goods against conformity defects with the sales contract.

Who does it apply to?

The legal guarantee is reserved for consumers, i.e. it applies only to users who have made their purchase on the website for purposes unrelated to any entrepreneurial, commercial, handicraft or professional activity carried out. To those who have purchased on the website and who are not consumers, the guarantees for defects in the item sold, for defects in the promised and essential qualities, and the other guarantees envisaged by the Italian Civil Code with the relevant terms, forfeitures and limitations shall apply.

When is it applied?

Odoo s.r.l. is liable to the consumer for any lack of conformity existing when the product was delivered and that becomes apparent within two years of the delivery of the product. The conformity defect must be reported to Odoo s.r.l., under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered, unless this is contrary to the prevailing mandatory regulations of the country where the customer resides habitually. Unless proven otherwise, defects of conformity that become apparent within six months after delivery of the product are presumed to have already existed on that date, unless this is incompatible with the product's nature or the conformity defect's nature. On the other hand, starting from the seventh month after delivery of the product, the consumer has the burden of proving that the lack of conformity already existed when the product was delivered.

To benefit from the legal guarantee, the customer must first provide proof of the purchase date and the delivery of the product. A conformity defect exists when the purchased goods (i) are not fit for the intended use, (ii) do not conform to the description, (iii) do not present the usual qualities and performance, (iv) are not fit for the particular use intended by the consumer, when the consumer specifies this to Odoo s.r.l and the latter has accepted. Any breakage or other defects caused by accidental events or by the customer's liability or by use of the product not in accordance with its intended purpose are excluded from the scope of the legal guarantee. If a conformity defect is properly reported in due time, the customer shall be entitled:

- firstly, the repair or replacement of the goods free of charge, at the customer's choice, unless the remedy requested is objectively impossible or excessively onerous in comparison to the other and, therefore, in the specific case, given the type of sale, the replacement, where this is possible in relation to the number of copies still available for sale;

- secondarily, when the former is not possible, to a price discount or termination of the contract, at the customer's choice. If the customer chooses the price discount, this will be agreed with Odoo s.r.l. If the customer chooses the termination of the contract, Odoo s.r.l. shall refund the total amount of the price paid. An excessively onerous remedy is one that imposes unreasonable expenses on Odoo s.r.l. in comparison with alternative remedies that may be available, taking into account

(i) the value that the goods would have if there were no lack of conformity, (ii) the identity of the lack of conformity, (iii) whether the alternative remedy can be exercised without significant inconvenience to the consumer. Exchange or refund of a product with obvious manufacturing defects will be possible within 7 (seven) days of receipt of the product.

Warranty repair times can vary from 45 to 60 days.


The goods are the property of Odoo s.r.l. until full payment of all debts by the customer.

Samples or incomplete formats, max. 2 pieces, can be ordered for most products by applying a surcharge for the chosen product. For all sample orders, the material, handling surcharge and shipping costs will be charged.

The handling surcharge for incomplete format will always be a minimum of 2.00€. Odoo s.r.l. has sample books for each product, ready for purchase, which include a physical sample book with colours and a technical description. The colour is random and cannot be chosen.


For any request and/or information, the customer can contact the Odoo s.r.l. team by sending an e-mail to, or by using the contact form on the website Alternatively, the customer may send an e-mail to


The customer acknowledges, accepts and consents to the fact that all communications, notifications, statements, information, reports and in any case any documents on the transactions carried out, relating to the purchase of products, will be sent to the e-mail address indicated at the time of registration, including the possibility to download the information on a durable medium according to the methods and within the limits provided by the website.


Odoo s.r.l. processes customer data in accordance with the provisions of the legislation on the protection of personal data, as specified in the privacy policy provided in the relevant section “Privacy Policy pursuant to Article 13 of European Regulation 679/2016”.


These general sales conditions are governed by Italian law as well as by the UN Purchase Law (Vienna Convention).
The interpretation, execution and termination of the general sales terms and conditions are subject to Italian law and any disputes inherent and/or consequent to the same are exclusively to be resolved by the Italian courts, as detailed below. Specifically, if the customer qualifies as a consumer, any disputes shall be settled by the court of the customer's place of domicile or residence according to the applicable law. If, on the other hand, the customer does not qualify as a consumer, the parties agree that the Court of Bolzano shall have exclusive jurisdiction.

Online platform for alternative dispute resolution (ODR- Online Dispute Regulation)

Given that Odoo s.r.l. is always available to seek an amicable solution to disputes that arise, including through the direct contacts indicated, the customer is informed that, in accordance with Article 14 of EU Regulation No. 524/2013 and the resolution on ODR, as per Statutory Instrument No. 500/2015 in force since 15 February 2016, an online platform has been established by the European Commission for the resolution of ODR disputes resulting from the purchase of goods online, accessible at the following link:

Through the ODR platform, the customer will be able to consult the list of ODR bodies, find the link to each of them and initiate an online dispute resolution procedure. Otherwise, in the event of disputes resulting from or related to these terms or services, the laws of Italy shall apply.


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No part of this website may be copied, reproduced or used without the permission of www.


The site uses cookies to ensure normal browsing and use of its functions and, subject to the customer ́s consent, to send advertising messages in line with the preferences expressed during web browsing. For more information on the cookies used by the website or to deny consent to the installation of cookies, the customer can consult the information in the "cookies" section.


All website elements whether or not subject to the registration of an intellectual property right (photos, product sheets, descriptions, layouts) are the exclusive property of Odoo s.r.l. or its partners and may not be used. All designs, models, brands, texts, visual or audio, comments, works, illustrations, images, reproduced on the website are protected by copyright, brand rights and image rights and any other applicable intellectual property right. They are the full property of Odoo s.r.l. or its partners. Any reproduction or representation that is subject to counterfeiting may result in civil and criminal liability of its perpetrator.

Links to the website and links that use “framing”, “hot-linking” or “in- line linking” are formally prohibited.
In any event, any links or other content referred to above, even if tacitly authorised, must be withdrawn immediately and at the simple request of Odoo s.r.l., under penalty of the legal consequences.


Odoo s.r.l. will promptly publish any changes to these general sales conditions whenever they are amended. The amended General Sales Conditions will become an integral part of new contracts, as of the first order placed by customers, following publication on the website. For orders already placed prior to this notification, the previous version of the General Sales Conditions shall apply.


If any present or future provision of the general sales conditions and/or of the contract becomes or will become wholly or partially null and void and/or ineffective, or if there is a loophole in the provisions of the general sales conditions and/or of the contract, the remaining provisions of the general sales conditions and of the contract will remain valid and effective in any case. Odoo s.r.l. and the customer will undertake to negotiate in good faith to supplement the omission or to replace the invalid and/or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the content, also economic, of the contract.


Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the customer declares that he/she has carefully read and understood and specifically accepts the following clauses of Odoo Srl's general sales conditions:
Terms of use and general sales conditions; general purchasing conditions; public offer and sales contract; order processing and conclusion of contract; sales prices; order; payment terms; shipping and delivery terms; right of withdrawal; colour differences; legal guarantee of conformity; retention; samples; contacts; customer communications; personal data processing/privacy; applicable law, dispute resolution, jurisdiction; notifications; copyright; cookies; intellectual property; modification of general sales conditions; replacement clause.